Browsing articles in "Blog"

Leader v. Facebook to the U.S. Supreme Court?

May 10, 2012   //   by activ   //   Blog  //  No Comments

COLUMBUS, Ohio, May 8, 2012 (SEND2PRESS NEWSWIRE) — Today a Federal court denied the appeal of Leader Technologies in the Leader v. Facebook patent infringement case. “This is suspiciously convenient timing for Facebook, coming hours after the Facebook roadshow commenced in New York,” said CEO Mike McKibben, referring to Facebook’s IPO kickoff yesterday.

According to McKibben, a lower court held that Facebook violated Leader’s patent on 11 of 11 claims, but then invalidated Leader’s patent by finding that Leader had tried to sell its technology too soon (“on-sale bar,” in legal parlance.)

“Leader asked the Federal Circuit to overrule this verdict, because the company’s patent interests were protected by a ‘no-reliance’ agreement that negated any possibility of making offers before we had signed contracts,” said McKibben. “But the court ignored these agreements, accepted Facebook-doctored evidence, and misquoted my testimony to justify their decision.”

“We are extremely disappointed,” McKibben added. “The appeals process is supposed to correct legal errors by juries, not simply root around for new evidence to justify not overturning a jury that was fooled by Facebook tricks.”

McKibben may appeal to the U.S. Supreme Court. “We firmly believe that the jury erred in their one finding against Leader,” he says. “Facebook is using our invention, as the jury agreed, without our permission. This court just condoned hacking of intellectual property and fabrication of evidence as acceptable business practices.”

The case is Leader Technologies Inc. v. Facebook Inc., 2011-1366, U.S. Court of Appeals for the Federal Circuit (Washington). The lower court case is Leader Technologies Inc. v. Facebook Inc., 08-cv-862, U.S. District Court, District of Delaware (Wilmington).

Orange brings TVcheck to the UK – a new, free social TV app available on any network

May 10, 2012   //   by activ   //   Blog  //  No Comments

* TVcheck app enhances your live TV watching experience by allowing you to check in to your favourite programmes and connect with friends to create a fun, social TV experience
* Once checked in you can unlock games, earn badges and chat about your favourite TV programmes with friends on social networks
* The app makes things easy using the phone’s camera to recognise your programme and check in instantly.

London – Orange today announces that its new social TV app, TVcheck, is now available to download from the UK Apple App Store for iPhones. The free and simple to use app is available on any network and provides a new and exciting way to enhance the live TV experience with social and gaming tools. The app works with 25 free-to-air channels in the UK, including the BBC, ITV, Channel 4 and Channel 5.

One of TVcheck’s amazing features is its unique live TV image recognition technology. During any programme on a compatible channel, you simply point your phone at the television screen. The app then quickly and cleverly recognises the television programme and registers that you have ‘checked in’ to the programme.

Once you have checked in to a TV show you can make use of the app’s other simple features. You can participate in live quizzes, earn badges or challenge other viewers to become ‘top dog’ of a specific programme or channel. Additionally, the app provides a seamless connection to social media websites such as Facebook and Twitter allowing you to chat and send messages about your favourite programmes while watching TV. Customers will soon also have access to other treats such as unseen footage from their favourite shows.

The app, available on other apps stores in the future, including Android Market Place follows its successful release in France last year. Orange has already partnered in France with leading TV channels and programmes, including Channel NT1 (You Can Dance); Channel NRJ12 (Les Anges de la Téléréalité/Angels of Reality TV) and Direct Star (Direct Star sur Scène/Stars are on Stage) to deliver exclusive interactive experiences, based on the TV content, to TVcheck users.

About Orange
France Telecom-Orange is one of the world’s leading telecommunications operators with 172,000 employees worldwide, including 105,000 employees in France, and sales of 45.3 billion euros in 2011. Present in 35 countries, the Group had a customer base of 226 million customers at 31 December 2011, including 147 million customers under the Orange brand, the Group’s single brand for internet, television and mobile services in the majority of countries where the company operates. At 31 December 2011, the Group had 167 million mobile customers and 14 million broadband internet (ADSL, fibre) customers worldwide. Orange is one of the main European operators for mobile and broadband internet services and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

With its industrial project, “conquests 2015″, Orange is simultaneously addressing its employees, customers and shareholders, as well as the society in which the company operates, through a concrete set of action plans. These commitments are expressed through a new vision of human resources for employees; through the deployment of a network infrastructure upon which the Group will build its future growth; through the Group’s ambition to offer a superior customer experience thanks in particular to improved quality of service; and through the acceleration of international development

France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange.
For more information (on the internet and on your mobile): www.orange.com, www.orange-business.com, www.orange-innovation.tv
Orange and any other Orange product or service names included in this material are trade marks of Orange Brand Services Limited, Orange France or France Telecom.

Why You Need a Hosted Live Support Solution

Apr 14, 2012   //   by activ   //   Blog  //  No Comments

As you consider hosting solutions for your business website, one of the critical components you should include in your package is the option of live support for your clientele and potential customers. Live chat support provides your customers with the ability to connect directly with your sales professionals, technical support, or agents, rather than abandoning a half-full shopping cart or prospective purchase and jumping to your competitor’s site.

Choose a hosting option with a no-download live chat so your clients can contact your agents seamlessly, without the hassle of extra steps to download. Any barrier to a smooth customer-service solution might mean the loss of that customer, so you need to look for the seamless option possible. The productivity of your agents can be increased as well, with intelligent rules of routing to direct various chat sessions to the appropriate agent whose expertise can best address the issue at hand. With screen sharing technology, a tech support agent can even view a customer’s screen and take control of the customer’s computer to fix a problem directly rather than having to explain the necessary actions to the customer.

The live chat support can also provide your company’s trainers or managers to maintain and improve the level of customer service by monitoring and managing the agents’ chats with customers. Chats can be saved for your records and attached to support tickets for individual customers, and the live support software itself can provide reports either in real time or over time for active sessions, agent workloads, and queue length and wait time for customers seeking assistance.

Connecting with your customer base, or enabling your customers to connect with your agents when they need assistance. Satisfied customers become returning customers–and a hosting solution that includes live support can ensure both.

The 24activ Blog – Better Late than Never

Apr 14, 2012   //   by activ   //   Blog  //  No Comments

The new and improved 24activ Blog

For a complete transformation of any business or organization, our 24activ Life Chat software would be your best tool. As soon as you start using this software, we guarantee you that your clients will appreciate your services more. This outstanding software will take your business to another level by enabling you to improve sales as well as conversions. This is achieved through Live Help.

This application was developed with customer satisfaction in mind. By using this software, you will be able to maintain the client base that you already have and at the same time, you will be able to attract new clients as well; resulting in a substantial increase in sales.

If you are a first time visitor, be sure to check out our Live Chat software. With 24activ, Live Chat is as easy as it gets:

Per chance you are visiting our website for the first time. If that is the case, make sure that you have a look at our Live Chat software. Here are some of the things that you can do:

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To enjoy more of the 24activ experience, be sure to check this blog regularly for even more resources:

For you to experience all that 24active has to offer check the blog on a regular basis to see all the resources that we have;

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Any suggestions, feedback or comments from you will be greatly appreciated. That way, we can continuously give you the best Live Chat application.

We are available 24/7 to assist you with any request that you might have. To contact us with your concerns, simply make use of our Contact Form and get in touch with our Live Support team.

We appreciate that you took time to visit the 24activ Blog! Feel free to contact us any time!